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FAQ

General Questions

How do I know if a product is available on apricus.ae?

To check product availability on Apricus.ae, simply visit our website to find the perfume you're interested in. If the product is available, you'll see options such as "Add to Cart" or "Buy it now" on its page. If it's out of stock, you can sign up for notifications or contact our customer service for assistance.

What payment methods can I use on apricus.ae?

At Apricus.ae, we offer convenient payment options to enhance your shopping experience.Additionally, we're pleased to announce that we now accept payments through the Ziina payment app, providing you with added flexibility and security. So, shop with confidence and ease knowing you can utilize Ziina along with other trusted payment methods for your purchases on our website.

How do I receive an invoice for my online purchases?

After completing your purchase on Apricus.ae, an invoice will be automatically generated and sent to the email address you provided during checkout. This invoice includes details such as the items purchased, quantities, prices. If you encounter any issues receiving your invoice, please check your email's spam or junk folder, or reach out to our customer service team for assistance. We aim to provide you with a smooth and hassle-free shopping experience, including the easy retrieval of your purchase invoices via email.

How can I contact apricus.ae?

You can contact Apricus through several channels. You can reach out to us via direct message on our social media platforms such as Instagram. Additionally, you can visit our website and fill out the contact form with your inquiry or concern. For more immediate assistance, you can also send an email to our customer support team here. We're here to help and will respond to your inquiries as soon as possible.

Are any of your products tested on animals?

No, none of our products are tested on animals. We are committed to cruelty-free practices and ensuring the ethical treatment of animals in all stages of our product development and manufacturing processes.

Where are these products made?

Our products are proudly made in Kuwait. We prioritize quality and craftsmanship in every step of our production process, ensuring that each item meets our high standards before reaching our customers. By manufacturing locally, we also support our community and contribute to the growth of our local economy.

Where is it going to be shipped from?

Your order will be shipped from our distribution center located in Dubai. We ensure efficient and reliable shipping services to deliver your products promptly and securely to your desired destination. Should you have any questions or concerns regarding your shipment, please don't hesitate to reach out to our customer support team for assistance.

Do you offer a subscription?

Yes, we offer a subscription service to keep you updated with the latest news, product releases, and exclusive offers. By subscribing to our updates, you'll stay informed about our brand and receive notifications about exciting developments and promotions. Join our subscription list today to stay connected with us!

Orders

Is the online ordering process at apricus.ae safe?

Yes, the online ordering process at Apricus is safe. We employ robust security measures to protect your personal and payment information during transactions. Our website utilizes encryption technology to safeguard your data, ensuring that your sensitive details remain confidential and secure. Additionally, we regularly update our systems to stay ahead of potential threats, providing you with a worry-free shopping experience. Shop with confidence knowing that your safety and privacy are our top priorities at Apricus.

Does apricus.ae also deliver outside of the United Arab Emirates?

At this time, Apricus does not deliver outside of the UAE. However, we are continually exploring opportunities to expand our reach and serve customers in more regions. We appreciate your interest and encourage you to stay tuned for any updates regarding international delivery options in the future.

Can I cancel or change my order?

Unfortunately, once an order has been placed on Apricus, it cannot be canceled or changed.We process orders quickly to ensure prompt delivery, and our system does not allow for modifications once the purchase is confirmed. We recommend reviewing your order carefully before completing the checkout process to ensure accuracy. If you encounter any issues or have questions about your order, please don't hesitate to reach out to our customer service team for assistance.

I ordered a product, but I didn't receive my package what can I do?

If you have not received your package after placing an order, please contact us immediately for assistance. You can reach out to us via direct message on our Instagram page, through the contact form on our website, or by sending an email to our customer support team. Please provide your order details, including your order number and tracking information if available, so we can investigate the issue promptly and provide you with a resolution. Your satisfaction is our priority, and we are here to help ensure your shopping experience with us is positive and hassle-free.

Can I return my order?

We apologize for any inconvenience, but we do not accept returns on orders at this time. We encourage you to carefully review your items before completing your purchase to ensure they meet your expectations. If you have any concerns or questions about your order, please feel free to contact our customer support team, and we'll be happy to assist you in any way we can.Thank you for your understanding.

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